Returns/Exchanges
Returns
To be eligible for a return, the item(s) must be returned within 14 days of receipt. Please email us at support@monumode.com to start your return as soon as possible. The item must be in its original condition, unworn, with tags attached.
If the return is accepted, we'll send you a return shipping label with instructions on how to send the item back to us. Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for another item at monumode.com.
Refunds
We will notify you if the refund is accepted once we've received and inspected the item. If approved, you'll automatically be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and sent instructions, please contact us at support@monumode.com